Empty State: No data in the new Side Panel? Here’s how to add contacts manually

Hi there 👋

When a person or company isn’t found in Surfe's database, you’ll now see an updated empty state in the Side Panel instead of a dead end.

This means the profile isn’t available in our database yet — but you still have multiple ways to continue working directly from LinkedIn.

Here’s what happens now:

• Surfe first checks your CRM using the LinkedIn URL to avoid duplicates
• You can then click Find details, which triggers a search through external providers

• If a valid match is found, the data is displayed directly in the Side Panel and can be synced to your CRM

   

• If no valid response is returned, Surfe displays a manual form pre-loaded with the mandatory fields required by your connected CRM

1. Fill in the available details in the form
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2. Click to push the record to your CRM

This setup is also fully compliant with LinkedIn’s policies, which is why we rely on our own database instead of scraping profiles.