Contact could not be found in the Side Panel

When a person or company isn’t found in Surfe's database, you’ll now see an updated empty state in the Side Panel instead of a dead end.

This means the profile isn’t available in our database yet — but you still have multiple ways to continue working directly from LinkedIn.

Here’s what happens now:

• Surfe first checks your CRM using the LinkedIn URL to avoid duplicates

   

• You can then click Try beyond Surfe's database, which triggers a search through external providers
   
• If a valid match is found, the data is displayed directly in the Side Panel and can be synced to your CRM
   
• If no valid response is returned, click Fill manually to open a form pre-loaded with the mandatory fields required by your connected CRM (you can also click Fill manually straight away):

1. Fill in the available details in the form
   ​
2. Click Add to (your CRM), or Add as Contact / Add as Lead, to push the record to your CRM