Using Surfe with Outlook: Current Limitations

We're introducing a new login experience to make it easier to access Surfe without connecting a CRM.

However, there are currently some limitations for users with Microsoft Outlook accounts.

Which Outlook accounts are supported?

At the moment, the new login experience supports Microsoft email addresses.

Can colleagues share the same Surfe workspace?

For now, users logging in with email addresses that aren't connected to a CRM cannot be grouped under the same Surfe workspace when using Outlook.

This means:

• Each user needs their own Surfe account.
• Each user needs their own subscription.

We plan to support company-wide Outlook accounts in the future, but we don't have a confirmed release date yet.

What if I've already purchased multiple seats?

If you've purchased multiple seats but cannot use them because of these limitations, you can reduce the number of paid seats in your Billing settings.

For example, if you're currently paying for three Pro seats but only need one, you can reduce your subscription to one paid seat to avoid paying for seats your team cannot currently use.

Please note that reducing the number of seats may take effect according to your subscription's billing terms.

Need help?

If you're unsure how these limitations affect your account or need help adjusting your subscription, please contact our Support team via live chat or at support@surfe.com. We'll be happy to help.