How to Fix the “Failed to Create Spreadsheet” Error

If you encounter the “Failed to create spreadsheet” error when using Surfe with Google Sheets, logging out and reconnecting your Surfe account can help restore the connection.

Option 1: Log out from the Surfe Side Panel

1. Open LinkedIn (not Sales Navigator).
2. Open the Surfe Side Panel.
3. Click on the Menu
4. Select Log out.
5. Log back into your Surfe account.
6. Reconnect the Surfe extension and select your Google Sheets account again.

Option 2: Log out from your Surfe Dashboard

If you don't see the Log out option in the Side Panel, you can disconnect from your Surfe Dashboard instead.

1. Open your Surfe Dashboard.
2. Go to your profile section.
3. Click Log out.
4. Reconnect the Surfe extension.
5. Select your Google Sheets account again.

This should re-establish the connection between Surfe and your spreadsheet.

Still experiencing the issue?

If you continue to see the “Failed to create spreadsheet” error after reconnecting, please contact Surfe Support.