David S

Why can't Surfe connect to Pipedrive trial accounts?Surfe is designed to integrate seamlessly with Pipedrive to enhance your workflow. However, users may encounter issues when attempting to connect...

Important note: The new Surfe side panel has been available for all new users starting March 16th, 2026. This update does not affect users who signed up before this date. The rollout to existing us...

Not Receiving Any Webhook Notifications?Webhooks don't activate automatically. You need to include the webhookUrl field in every enrichment request you want to be notified about.What to do: Make su...

1. Missing or Incorrect Authorization HeaderThe most common issue. Every single request to the Surfe API needs your API key included like this:Authorization: Bearer YOUR_API_KEYCommon mistakes: For...

Enrichment Returning Empty or Incomplete ResultsThe enrichment is still in progressEnrichment runs asynchronously. If you fetch results too quickly after starting the enrichment, the status may sti...

How It WorksThe Recommendations feature uses three endpoints that work together in sequence: Create or update your ICP — define the characteristics of your target companies and people using filters...

Start HereBefore diving into specific issues, check these three things first: Is your API key included? Every request needs a valid API key in the Authorization header as Bearer YOUR_API_KEY Is you...

Use this endpoint to create or update your Ideal Customer Profile (ICP). Your ICP defines the characteristics of the companies and people you want to target when fetching recommendations. Each exte...

The Recommendations feature uses a different billing model to the rest of the Surfe API. Here's how it works.How You Are ChargedRecommendations are charged at the end of the month based on the numb...

This endpoint returns the list of saved ICPs, which you can use to review existing filters before fetching recommendations or before creating an updated ICP.EndpointGET /v2/recommendations/icpHeade...