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API - Recommendations: Response Codes & Troubleshooting

When using the Recommendations endpoints on Surfe, your request may return different response codes depending on the outcome. Here's a simple guide to what they mean and what to do next.

Create or Update ICP

Endpoint: POST /v2/recommendations/icp

API Docs →

201 – Created

  • What it means: Your ICP was successfully created or updated.

  • Next steps: Use the returned id and your externalUserId when calling the Fetch Recommendations endpoint.

400 – Invalid Request

  • What it means: Some required information is missing or incorrectly formatted.

  • Next steps: Double-check your request body. Make sure all filter values are valid — use the Get Filters endpoint to check accepted values for industries, departments and seniorities.

401 – Unauthorized

  • What it means: Your API key is missing or invalid.

  • Next steps: Confirm you've included a valid API key in the request headers.

404 – Not Found

  • What it means: The requested record cannot be found.

  • Next steps: Check that your externalUserId is correct.

500 – Internal Server Error

  • What it means: Something went wrong on our side.

  • Next steps: Wait a moment and try again. If the issue continues, reach out to the support team via Zendesk.

Fetch Recommendations

Endpoint: POST /v2/recommendations/fetch

API Docs →

200 – Success

  • What it means: Your request worked and recommendations have been returned.

  • Next steps: Review the returned companies and people. Use the pagination.hasMore field to check if there are more results available.

400 – Invalid Request

  • What it means: Some required information is missing or incorrectly formatted.

  • Next steps: Make sure your request body includes the required pagination object with from and to values.

401 – Unauthorized

  • What it means: Your API key is missing or invalid.

  • Next steps: Confirm you've included a valid API key in the request headers.

403 – Forbidden

  • What it means: Something is blocking the request.

  • Next steps: Reach out to support via Zendesk or via api.support@surfe.com. 

500 – Internal Server Error

  • What it means: Something went wrong on our side.

  • Next steps: Wait a moment and try again. If the issue continues, reach out to the support team via Zendesk.

Get ICP Filters

Endpoint: GET /v2/recommendations/icp

API Docs →

200 – Success

  • What it means: Your request worked and your saved ICP filters have been returned.

  • Next steps: Review the returned filters and use them when fetching recommendations.

400 – Invalid Request

  • What it means: The request is not properly formatted.

  • Next steps: Check your query parameters and make sure they are correctly formatted.

401 – Unauthorized

  • What it means: Your API key is missing or invalid.

  • Next steps: Verify that your API key is included and active.

500 – Internal Server Error

  • What it means: Something went wrong on our side.

  • Next steps: Try again shortly. If the problem persists, contact support via Zendesk.

Need Help?

If you're ever unsure about an error or how to fix it, our team is here to help. Reach out to the support team via Zendesk.

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